The saga of the dishwasher

I got a new dishwasher at Lowe’s in midSeptember last year - not a top of the line model, but not the bottom, either.

In August, it didn’t drain. We were just heading out of town, and John fiddled with it and got it to drain, so we let it go. Then, just at a year from the purchase date (but not the installation date), it quit draining again. This time I called Lowe’s to see about getting it fixed.

After several phone calls and five more days, Frigidaire agreed to do a service call under the one-year warranty. Hooray for Frigidaire! The appointment was made and the service guy came this afternoon.

He got the dishwasher out and rummaged around with its innards. And then told us that it wasn’t draining because…… It wasn’t installed properly!!!

He couldn’t fix it under the warranty because it wasn’t a problem with the machine, and he charged us only for the service call. John asked him to put in writing on the invoice that the problem had been with the installation. Then John called Lowe’s, told them about the problem, and asked what they were going to do to make it right. They’re to have an installer get in touch with us.

So in the meantime, I still don’t have a functional dishwasher. Stay tuned……